999gd Terms and Conditions

1 General Terms and Definitions

These terms and conditions ("Terms") govern the use of the 999gd platform and all its services. "Platform" refers to the 999gd website, mobile version and all associated services.

The key terms used in these conditions are as follows:

• "We", "our" or "999gd" — refers to the organisation operating the platform.
• "User" or "Player" — any person who has created or wishes to create an account on 999gd.
• "Services" — casino games, sports betting, slots, live games and all other gaming services.
• "Account" — a user's registered personal account on the platform.
• "Wagering Requirement" — the obligation to place bets a specified number of times before bonus funds become withdrawable.

By accessing the platform, the user is considered to have accepted these Terms, the Privacy Policy and the Responsible Gaming Policy.

2 Account Registration and Eligibility

The following eligibility requirements must be met to open an account on the 999gd platform:

Age Requirement

Only persons aged 21 or above may create an account on 999gd. Use of any service on this platform by minors is strictly prohibited. If documents are requested to verify age, they must be submitted.

Registration Rules

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate and complete.
• 999gd reserves the right to terminate an account if false information is provided.
• If any account details change, 999gd must be notified immediately.
• Creating multiple accounts from the same household or the same device will be treated as fraud.

3 Account Verification and Security

999gd follows a KYC (Know Your Customer) policy. At any time, and particularly before a withdrawal, the platform may request the following documents:

• National Identity Card (NID) or a copy of passport
• Proof of current address (utility bill, bank statement)
• Proof of ownership of payment method (bKash, Nagad or Rocket account statement)

Account Security

The user is solely responsible for keeping their account password and login details secure. The password must never be shared with anyone else. If unauthorised access is suspected, the support team must be notified immediately.

4 Deposit and Withdrawal Terms

Deposit Rules

Funds can be deposited on 999gd via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳200 (for each method). The deposited amount will be credited to the account within the processing time.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made from a verified account.
• Withdrawals will only be returned via the same method used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.

Deposit and Withdrawal Limits

999gd reserves the right to set deposit and withdrawal limits as needed. The platform reserves the right to suspend any transaction if money laundering or fraud is suspected.

5 Bonus and Promotion Terms

Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10 times. That means withdrawal is only possible after placing bets totalling 10 times the combined bonus and deposit amount.

General Bonus Terms

• Each bonus has its own validity period and conditions, which are communicated at the time the bonus is announced.
• A bonus is applicable only once and cannot be claimed across multiple accounts.
• If bonus abuse is found, the bonus and any associated winnings may be cancelled.
• The terms of special promotional bonuses will apply separately.
• 999gd reserves the right to modify or cancel any bonus offer.

6 VIP Program and Cashback

The 999gd VIP Program has three tiers: Bronze, Silver and Gold.

• Bronze: A maximum cashback of 0.4% is provided each week.
• Silver: A maximum cashback of 0.8% is provided each week.
• Gold: A maximum cashback of 1.2% is provided each week.

Users can gradually move up to higher tiers through regular gaming activity. The decision to change a user's VIP tier is at the discretion of 999gd. Cashback is credited to the account at a set time each week.

VIP benefits are subject to the current programme structure, and 999gd reserves the right to change the VIP programme terms at any time.

7 Gaming Rules and Fair Play

999gd is committed to ensuring a fair and transparent gaming environment. All our games are operated by recognised technology providers and use Random Number Generator (RNG) technology, which ensures impartial results.

Rules of Play

• Each game has its own rules, which can be viewed in the game interface.
• If a game is interrupted due to a technical issue, the bet for that round may be refunded.
• 999gd reserves the right to void incorrect results or prizes displayed due to a software error.
• 999gd's decision on game results is final.

Disconnection Policy

If the internet connection is lost during a gaming session, the applicable game rules will be followed for the current bet. 999gd is not responsible for any loss caused by a connection issue.

8 Prohibited Activities

The following activities are strictly prohibited on 999gd and may result in account termination and forfeiture of funds:

• Any form of fraud, hacking or system manipulation
• Bonus abuse or claiming bonuses through multiple accounts
• Money laundering or suspicious financial transactions
• Playing using automated bots or software
• Attempting to access another user's account
• Use of fraudulent payment methods
• Exploiting any error in the platform's software for personal gain

9 Responsible Gaming

999gd places the highest importance on responsible gaming. We believe online gaming is entertainment only and should never be treated as a source of income.

• Players can set their own limits on deposits, withdrawals and bets.
• The Self-Exclusion feature can be used to temporarily close an account at any time.
• If you experience problems related to gambling addiction, seek professional help immediately.

For more information on responsible gaming, visit our Responsible Gaming page. This platform is for persons aged 21 and above only.

10 Account Closure and Termination

Closure at User Request

Any user may request to close their account at any time. In that case, the remaining balance (if the wagering requirement has been met) can be withdrawn.

Closure by the Platform

999gd may terminate or suspend any account for the following reasons:

• Breach of terms and conditions
• Providing false information
• Unauthorised activity or fraud
• Failure to meet the age requirement
• Extended inactivity (more than 12 months)

If an account is terminated due to a breach of terms, funds related to bonuses may be forfeited.

11 Privacy and Data Protection

999gd is committed to protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

For detailed information on how data is collected, stored and used, please read our Privacy Policy. By registering, the user is also considered to have accepted our privacy policy.

• Personal information is not sold to third parties.
• Information may be provided to authorities if required by law.
• The option to opt out of marketing communications is available.

12 Limitation of Liability

999gd is not responsible for the following:

• Losses caused by internet connection disruptions or third-party service failures.
• Any loss resulting from a user's negligence or violation of the terms and conditions.
• Service interruptions caused by natural disasters, cyberattacks, or unforeseen technical failures.
• Software errors from third-party game providers.

13 Changes to Terms and Conditions

999gd reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page.

For significant changes, we will attempt to notify registered users by email. However, if a user continues to use the platform after the changes, they will be considered to have accepted the new terms and conditions.

It is the responsibility of users to visit this page regularly to stay informed about the latest terms and conditions.

14 Contact and Complaints

If you have any questions about these terms and conditions or wish to submit a complaint, please contact our support team.

Complaints Process

• Step 1: Inform our support team of the issue via live chat.
• Step 2: The support team will attempt to resolve the issue within 48 hours.
• Step 3: If unresolved, send a detailed complaint by email.